Join Our Team

At Travel with Matthew, we pride ourselves in being a Great Choice for our Customers Coach Holidays and Day Trips, as well as being a Local Family Run Business.

Our company culture is friendly and relaxed.

On top of the job opportunities and training on offer, we firmly believe that people are at the heart of our business and success.

Our colleagues do amazing things each day.

We are looking for talented and customer focused people who understand that outstanding customer service is key to everything we do.

If you would like to join our team, We would love to hear from you

Current vacancies

Operations Manager - Full Time

Joining the Team as our Operations Manager, you will support the director in the daily running of the company.

You will be responsible for dealing with our suppliers and building long term business relationships with all our hotels, and contractors. You’ll also mange all Route Planning along with working alongside our operators.


You’ll need to lead our team to become destination experts to recommend and sell our Day Trips, Mini Breaks and Holidays, UK Breaks and of course the additional products that make our customers holidays extra special!


You will put all our customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved local coach holiday company in the local area.


In the space of a year ‘Travel with Matthew’ has grown rapidly with an exceptional reputation in our local area, and it will be your job to help keep that up!


We're a company that's moving at a fast pace so grab your bag and join us on this journey, the world of TWM awaits YOU.


How You Will Make an Impact as a Manager

There are many ways for you to get involved:

Lead by example and role model company values to inspire your team whilst embracing change and rising to the challenges that this role brings

You will support and develop the team to be proactive, investigate and resolve every question or complaint, however if things don't go quite right, you'll be confident to step in and take ownership.

Recruit, nurture and retain top talent.

You'll use customer feedback and insight to spot trends, challenge the way we work and find new ways to improve customer satisfaction and loyalty to grow our business.

You’ll deal with our suppliers and contractors to create fantastic holidays

You’ll Drive the team to exceed company sales and service objectives, Here we call it 'Smashing your Targets'

Helping to design our collection of Fabulous tours, and constantly moving forward with our company.

You’ll be responsible for overseeing our shops and bookings

You’ll need the Ability to work under pressure and to meet tight deadlines


What We Expect You to Bring as a Manager

There is more than one way to the perfect fit - but here are some of the ideal things we would be looking for:

A proven passion for leading by example and delivering excellent customer service

A confident and fun motivator with the drive to exceed targets and overcome challenges

Skilled to coach, develop and performance manage a team to retain talent

A fair and inclusive management style that understands our people are our most valuable asset

An organised individual who takes pride in their work and responsibility of their own development

Confident to balance accounts, comply with company policies and procedures and responsible for managing every aspect of our office and store

Flexibility to work variable shift patterns each week which include evenings & weekends in line with customer demand. Shift patterns are normally shared 4 weeks in advance

MUST have previous coach travel experience (preferably within a coach holiday shop or at a coach company)

MUST have a FULL UK DRIVING LICENCE & access to your own vehicle


TWM & YOU

Fantastic holiday benefits including discounts, special offers and the opportunity to visit some of our Fabulous hotels and destinations on a introductory visits.

28 Days Annual Leave

Competitive Salary to be discussed with the right candidate

Working hours are Full Time and you must be available between our working hours of 9am to 6pm Monday to Friday, and 9am to 4pm on Weekends.

We think of our team as one big family at TWM, and we’re looking for someone who will continue with our company values, whilst adding plenty of new ideas!


Closing date for applications Saturday 30th May 2020 - interviews will take place in June.

Job Type: Full-time


Experience:

management: 2 years (Preferred)

Working within Travel: 2 years (Preferred)


Licence:

Driving License (Required)


To apply, please email us at [email protected] including your CV and Cover Letter

Apply Now, By Email

Travel Advisors - RCT - Part Time

As part of your new position with us, you will be required to participate in a three week training programme at our Merthyr Tydfil Store.


We’re recruiting x3 16 hour Travel Consultants


How will you be able to make a difference?

Use your personality to inspire, respect your customers and colleagues whilst sharing a great amount of fun.

you’ll need to build your knowledge to understand our customers and adapt your style to help answer questions. Help bring fabulous tours to life and improve customer loyalty.

In The rare case that things don’t go to plan, you will be pro-active and confident to deal with any queries or complaints.

You’ll embrace change and rise to the challenges of a customer focussed role.

Your drive to achieve will lead you to exceed your sales and service objectives, in other words ‘Smashing your Targets’

What you’ll need!

Excellent customer service skills

Strong commitment to achieve targets and overcome challenges

Team player who engages and collaborates at all times with customers and colleagues

An organised individual who takes pride in their work and responsibility of their own development

Ability to use initiative to proactively spot and resolve potential problems

Passion to work within tourism, although travel experience is not essential

Confidence to handle administrative tasks whilst complying with procedures

Flexibility to work variable shift patterns each week which include evenings & weekends in line with customer demand.

You must hold a full UK driving license and own/have access to a motor vehicle.


Job Type: Part-time

Salary: £4.55 to £8.72 /hour


Experience:

Travel Sector: 2 years (Preferred)

Customer Service: 2 years (Preferred)


Licence:

Driving License (Required)


To apply, please email us at [email protected] including your CV and Cover Letter

Apply Now, By Email

Accounts Administrator - 30 hrs

We’re recruiting a new 30 Hour Accounts Administrator to join our Team with duties including but not limited to;

Check Supplier invoices and post onto our accounts software

Reconcile the purchase ledger to supplier statements and chase missing invoices

Deal with inbound calls from suppliers and assist with queries

Bank transactions and reconciliations

Reconcile credit card and petty cash accounts

Inputting data into our accountancy software programme

Process employee expenses

Assistance to weekly and monthly payroll

Processing and generating sales invoices

Run reports from our internal coach booking software

Generate reports

General ad hoc duties

The successful applicant will be able to work on their own initiative as well as being part of a team. You must be able to prioritise your workload and stay on task.

Attention to detail is a key part of the role and as an Accounts Assistant it is important to have an accurate and professional nature.

Good knowledge of Microsoft Word and Excel is extremely beneficial along with previous administration experience.

Previous experience of using SAGE ACCOUNTING SOFTWARE IS ESSENTIAL.

The working hours for this position are between 9am and 6pm and you must be flexible Monday to Friday.


Job Type: Full-time


Salary: £9.00 to £10.00 /hour


Experience:

Administration: 3 years (Required)

Sage accounting software: 3 years (Required)

Accounting: 3 years (Required)


Licence:

Driving License (Preferred)



To apply, please email us at [email protected] including your CV and Cover Letter

Apply Now, By Email

If you don't see the position advertised that you are looking for you can still send us your CV by emailing [email protected] and should any suitable positions come up, we will be intouch.